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Senior Manager, Claims Management

2 months ago

Toronto, Ontario, Canada Metrolinx Full time
About the Role

We are seeking a highly experienced Senior Manager, Claims Management to join our Capital Projects Commercial Management Office. This is a key leadership role that will provide strategic direction and expertise in the management of the claims process to support the delivery of capital and infrastructure projects.

Key Responsibilities
  • Manage the claims management team responsible for providing commercial and contractual advice to project delivery teams to ensure efficient and timely claims settlement.
  • Lead evaluations and negotiations of major and complex claims, directing and managing cross-functional teams in the process.
  • Champion claim avoidance and mitigation efforts, coordinating with project teams, including commercial and technical teams.
  • Suggest and assist in the implementation of improvements to contractual terms for claim avoidance and mitigation.
  • Lead the claims management process across a wide range of Metrolinx transit and infrastructure projects, including management and maintenance of claims registers, documentation/records, and timely reporting of overall claims status.
  • Develop and implement claims management governance frameworks, processes, and tools to support effective and efficient claims management, including claim avoidance and mitigation.
  • Contribute to the development and manage the administration of claims management policies, procedures, and practices.
  • Ensure corporate objectives (KPIs) and targets are adhered to in the claims management process.
  • Manage the development and implementation of a claims management training program for project teams, consultants, and Metrolinx executives.
  • Coordinate and manage alternate dispute resolution processes, such as mediation, arbitration, and litigation, between project teams and legal teams, including expert witnesses.
Requirements
  • Demonstrated years of experience in major project claims management with successful resolution in favor of the client.
  • Progressive experience in the management and administration of major construction/infrastructure contracts in a public sector environment.
  • Commercial Manager or Contracts Manager experience in the construction industry, working at a senior level.
  • Completion of a degree in construction management, project management, engineering, quantity surveying, or a related discipline, or a combination of education, training, and experience deemed equivalent.
  • Active membership in PEO, AACE, PMI, CIQS, RICS, CIArb, or similar professional association is an asset.
  • Sound knowledge of commercial management and contract management policies, principles, procedures, and industry best practices to manage the claims management process.
  • Experience in preparation and/or evaluation of various claims, including delay, disruption, loss of production, acceleration, and scope changes, including schedule analysis.
  • Ability to read engineering drawings, review construction schedules, validate cost & quantum calculations for direct and indirect costs.
  • Knowledge and understanding of construction methodologies and contractor's tender pricing, involving pricing of temporary and permanent works, risks & contingency allocations, overheads, and escalation pricing.
  • Knowledge and understanding of alternative dispute resolution techniques and excellent negotiation skills to arrive at fair settlements on claims.
  • Experience in managing/coordinating the claim management process with project teams, consultants, external experts, and legal counsel.
  • Knowledge of contract administration and project delivery using AFP, P3, or design/build methodology, associated contracting terms & risk transfers, and an understanding of relevant contract law/regulations.
  • Good understanding and knowledge of the practical application of contract administration and document management software, CM14, Aconex, ProjectWise, and SharePoint.
  • Familiarity with scheduling software like Primavera P6, Microsoft Projects, and/or Tilos.
  • Experience in managing and mentoring contract teams involving claim analysts, forensic schedulers, and contract managers/administrators.