Technical Support Specialist

4 weeks ago

Toronto, Ontario, Canada L Squared Digital Signage Full time
Job Title: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our team at L Squared Digital Signage. As a Technical Support Analyst, you will be responsible for providing technical assistance and support to our customers and internal teams.

Key Responsibilities:
  • Provide technical support and troubleshooting for computer systems, networks, and software applications.
  • Respond to user inquiries and resolve technical issues in a timely and professional manner.
  • Collaborate with internal teams to identify and resolve technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in the design and implementation of technical solutions to improve customer experience.
Requirements:
  • 2 years of experience in a technical support role.
  • Strong knowledge of computer systems, networks, and software applications.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Work Environment:

Our team is dedicated to providing exceptional customer service and support. We offer a dynamic and collaborative work environment with opportunities for growth and development.

Language:

The primary language of work is English.

Work Schedule:

30 hours per week.

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