Support Services Specialist

3 weeks ago


Saint John East, Canada J.D. Irving, Limited Full time $168,000 - $179,000 per year

About Our Company

J.D. Irving, Limited is a leading company in [industry], dedicated to providing exceptional customer service and support.

Job Overview:

We are seeking a Support Services Specialist to join our team, responsible for delivering top-notch customer service and support to our clients.

Key Responsibilities:

  • Interact with customers through various communication channels, including phone, email, and chat, to deliver information and support.
  • Employ professional phone manners to handle incoming inquiries with care and attention to detail.
  • Manage orders, returns, and exchanges with precision, maintaining accurate records in our system.
  • Promote additional products or services to enhance revenue and improve customer satisfaction.
  • Evaluate customer requirements to suggest the most fitting products or services, driving sales and revenue growth.
  • Address customer grievances promptly and courteously, resolving issues effectively and efficiently.
  • Collaborate with other departments to resolve complex customer issues and provide seamless support.

Requirements:

  • Excellent verbal and written communication skills in English; multilingual abilities are an asset.
  • Strong customer service orientation with a focus on satisfaction and loyalty.
  • Critical thinking and problem-solving skills to analyze information and resolve problems efficiently.
  • Experience in sales or promoting additional services is highly beneficial.
  • Proficiency in data entry and CRM systems is preferred.
  • Bilingual ability is an asset for this position.

Estimated Salary: $55,000 - $70,000 per year, depending on location and experience.



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