Support Services Specialist
3 weeks ago
About Our Company
J.D. Irving, Limited is a leading company in [industry], dedicated to providing exceptional customer service and support.
Job Overview:
We are seeking a Support Services Specialist to join our team, responsible for delivering top-notch customer service and support to our clients.
Key Responsibilities:
- Interact with customers through various communication channels, including phone, email, and chat, to deliver information and support.
- Employ professional phone manners to handle incoming inquiries with care and attention to detail.
- Manage orders, returns, and exchanges with precision, maintaining accurate records in our system.
- Promote additional products or services to enhance revenue and improve customer satisfaction.
- Evaluate customer requirements to suggest the most fitting products or services, driving sales and revenue growth.
- Address customer grievances promptly and courteously, resolving issues effectively and efficiently.
- Collaborate with other departments to resolve complex customer issues and provide seamless support.
Requirements:
- Excellent verbal and written communication skills in English; multilingual abilities are an asset.
- Strong customer service orientation with a focus on satisfaction and loyalty.
- Critical thinking and problem-solving skills to analyze information and resolve problems efficiently.
- Experience in sales or promoting additional services is highly beneficial.
- Proficiency in data entry and CRM systems is preferred.
- Bilingual ability is an asset for this position.
Estimated Salary: $55,000 - $70,000 per year, depending on location and experience.
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