Customer Service Representative

3 months ago


Saint John East, Canada J.D. Irving, Limited Full time $168,000 - $179,000 per year

Join Our Team as a Customer Support Specialist

In the role of a Customer Support Specialist, you will serve as the primary contact for our clientele, facilitating assistance, addressing queries, and ensuring an outstanding customer experience.

Responsibilities
- Interact with customers through phone, email, or chat to deliver information and support
- Employ professional phone manners to handle incoming inquiries with care
- Manage orders, returns, and exchanges with precision
- Promote additional products or services to enhance revenue
- Input customer information and maintain accurate records in the system
- Evaluate customer requirements to suggest the most fitting products or services
- Address customer grievances swiftly and courteously
- Work collaboratively with various departments to resolve customer issues effectively

Requirements
- Proficient in English; multilingual skills are advantageous
- Strong customer service orientation with an emphasis on satisfaction
- Exceptional verbal and written communication abilities
- Capability to critically analyze information and efficiently resolve problems
- Experience in sales or promoting additional services is beneficial
- Comfortability with data entry and CRM systems is preferred
- Bilingual ability is an asset for this position



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