L1 Support Specialist

5 months ago

Saint John, Canada Quorum Information Technologies Inc Full time

**Location - **Remote (Canada)

**Reports to -** Manager, L1 Product Support

**Quorum is currently looking for an L1 Support Specialist to join our growing team.**

We’re on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the customer journey and drive profitability for dealers. We’re the team powering products like QuorumDMS, DealerMine CRM, Autovance, Accessible Accessories, Vinn, as well as many more solutions that roll up into Quorum’s integrated suite of products.

Life at Quorum is about dreaming big as we reimagine the dealer solutions landscape, while staying humble, curious, and ready to collaborate at all levels. Our incredible tech team is driven to bring their ideas into the world, and work with modern tools and loads of flexibility, while building great products alongside some awesome humans.

**Ready to hit the open road of automotive tech? Read on**

Quorum is looking to hire an L1 Support Specialist to join our Product Support team.

This is primarily a technical role for our Quorum suite of products with a focus on Autovance - a web-based desking software and Accessible Accessories - a web-based parts accessory sales software.

As an L1 Support Specialist, you enjoy working with numbers and technology, and feel energized interacting with people on a regular basis. You are committed to achieving the highest standards of customer satisfaction through your enthusiastic attitude, in-depth product knowledge and problem-solving abilities.**
**Here is what we will expect from you at work**:

- Continually learning and gaining an in-depth understanding of Autovance and Accessible Accessories features and functions to confidently support dealership partners.
- Assist with the monthly translation of manufacturer interest rates, residuals values and rebates.
- Following-up with inquiries until fully resolved to the customer’s satisfaction.
- Representing Quorum, its services, and employees in a professional and courteous manner.
- Demonstrate an ability to plan your time and balance multiple tasks calmly, diligently, and appropriately.
- Other duties as assigned.
- 2 Year Business or Information Technology diploma or an equivalent combination of education and experience.
- Adept at Microsoft Excel and/or Google Sheets.
- Information Technology skills with an aptitude for learning computer software.
- Outstanding verbal and writing skills.
- Bilingual skills would be considered an asset.
- Strong analytical and problem-solving skills with steady attention to detail
- Sales Automotive Dealership experience would be considered an asset.
- Ability to promote an excellent working relationship with both internal and external customers.
- Ability to multi-task and work independently in a fast-paced environment.
- Able to work rotating shift work (7:00am - 8:00pm ET M-F, 9am-5:00pm ET Sat).

**Additional Requirements**
- Criminal background check required.

**How we work**:
We believe that in order to do our best work and solve some interesting challenges, there needs to be freedom to explore and work in a manner that inspires one’s most meaningful contribution. At Quorum, we remove traditional hierarchical barriers and collaborate broadly. We also work where it makes the most sense, whether that is remote, hybrid, or on-site. We care more about what you do than where you do it.

**People first is how we roll** **— **How we team up matters. At Quorum, we crave connection and inclusion. This helps us create a high-trust environment, do more impactful work, and enjoy the journey After all, we’re in the business of people, leading with integrity and transparency as we serve our clients and help them serve theirs.

**Forward focus — **We were built on the notion of a better way forward. This mindset of innovation and optimization has us enrich the automotive industry by tapping into our full skill sets and using the latest tech to turbocharge progress.

**In the driver’s seat** **—**At Quorum, you are not a cog in the wheel but a driver of progress for our business, our team, and your career**. **We want your voice to be heard and your ideas to be shared, and we will empower you with an abundance of ownership over your work.

**Revved up for growth — **New experiences, learning, and growth energize us, help us evolve and be the best version of ourselves—as individuals, as an organization, and as a team.

**Quorum’s Family of Brands**

**Quorum DMS**, a Dealership Management System that automates, integrates, and streamlines key processes across departments in a dealership, and emphasizes revenue generation and customer satisfaction.

**DealerMine CRM**, a sales and service Customer Relationship Management system and set of Business Development Center services that drives revenue into the critical sales and service departments in a dealership.

**Autovance**, Autovance is a modern retailing platform that h

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