Technical Support Specialist

5 days ago


Saint John, New Brunswick, Canada Tata Consultancy Services Full time
About TCS

Tata Consultancy Services (TCS) is a global IT services, consulting, and business solutions company with over 55 years of experience. Our expertise lies in delivering cognitive-powered services and solutions through our Location Independent Agile delivery model.

Job Overview

We are seeking an experienced Technical Support Specialist to join our team. As a key member of our infrastructure team, you will be responsible for providing top-notch support to our clients across various technologies and platforms.

Key Responsibilities:
  • Troubleshoot and resolve incidents related to EUC equipment and software
  • Provide break/fix support, advice, and assistance to authorized users
  • Coordinate with third-party vendors for equipment maintenance and repairs
  • Administer laptop and desktop support, including PC cycle management and inventory control
  • Configure new PCs, including domain joins, network configuration, and software installation
Requirements:
  • Fluency in English and Canadian French
  • Knowledge of ServiceNow, ITIL process, and MS Office
  • Experience in troubleshooting, shipping, receiving, and inventory management
  • Ability to work effectively in a remote team environment
Estimated Salary: $65,000 - $85,000 per annumBenefits:
  • Ongoing training and development opportunities
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
Location:

Remote work options available. Preference given to candidates based in Canada.


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