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About Techo-Bloc
Techo-Bloc is a dynamic and innovative company that prides itself on its entrepreneurial spirit and commitment to excellence. With 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a team of over 900 employees across 20+ locations in North America, we are a leader in our industry.
Career Growth and Recognition
We are a company that values career growth and recognition. Our well-defined career paths by department offer opportunities for advancement and professional development. We believe in supporting our employees' unique contributions and fostering a culture of collaboration and inclusivity.
Performance-Driven Rewards
We offer competitive performance-based bonuses that directly impact your efforts. Join a passionate and driven team that collaborates seamlessly to achieve remarkable results.
Collaborative Company Culture
We are a company that values teamwork and collaboration. Our vibrant culture is built on a strong sense of community and belonging. We engage in activities like brainstorming sessions, lively BBQs, and festive parties that foster a sense of camaraderie and shared purpose.
Perks and Benefits
- RRSP with employer contribution
- 24/7 telemedicine & Employee Assistance Program (EAP)
- Inhouse leadership development and coaching
- Training & Development Programs
- Flexible work arrangements
- Considerable referral bonuses
- Discounts on Techo-Bloc's products
- Healthy snack-filled kitchens
- Techo-Bloc branded swag
- Free parking
- Employee Recognition Events
- English and French courses available as needed
Job Responsibilities
We are seeking a dynamic and results-oriented individual to join our team as a Customer Order Coordinator. As a key member of our customer service team, you will be responsible for managing customer order inquiries, analyzing customer orders and accounts, and proposing optimal solutions to meet customer needs.
Key Responsibilities:
- Process customer purchase orders received via various channels;
- Analyze customers orders and accounts to propose the optimal solution to make them save time and money;
- Manage inventory transactions and logistic requests utilizing various software systems and tools;
- Respond to inquiries from our customers and our sales team on product availability and recommend alternatives and solutions based on their needs;
- Follow up with our customers on past due orders that have not been picked up;
- Work with the sales and marketing team, to coordinate product pick-up and delivery dates to our customers.
A Day in the Life
As a Customer Order Coordinator, your day starts making yourself available for incoming calls and inquiries. You will collaborate with internal partners to grow your knowledge of our internal processes, products, and ultimately help set up future career growth in the company. You will use your knowledge of ERPs and Microsoft Suite to improve internal and external processes.
Qualifications
- Strong customer service skills with a passion for service and ownership of every customer interaction;
- Excellent problem-solving skills, a positive attitude, and attention to detail;
- Excellent bilingualism (French and English), both spoken and written (English is required to serve our clients in the United States);
- Ability to multitask, coordinate, prioritize, and follow up within given deadlines;
- Proficiency in Microsoft Office Excel and Word;
- Self-motivation, initiative, and a quick learning ability;
- Knowledge of inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) will be considered an asset.
