Business Relationship Senior Manager

3 weeks ago

Mississauga, Ontario, Canada IKO Full time

Job Summary

This role is responsible for fostering strong relationships between IT and the rest of the organization and its leaders, acting as a trusted advisor and working closely with internal businesses to understand their needs and align them with the capabilities and services offered by IT.

Key Responsibilities

  • Develop and grow relationships with senior management to achieve a seat at the table.
  • Collaborate with business leaders to understand their business objectives and identify opportunities to determine how best technology can enable the achievement of their business objectives.
  • Key point of contact to facilitate communication and coordination between internal teams and external partners, when required, to ensure alignment of goals and priorities.
  • Play an advisory and liaison role between client and technology teams.
  • Develop a deep understanding of the business group strategies to support and drive priorities within the portfolio.
  • Assist the business in developing business cases, value and benefit realization plans.
  • Support the development of a technology strategy and, technology future state to meet the needs of the business.
  • Identify portfolio level risks, cross-portfolio dependencies and, resolve issues and competing priorities within the portfolio.
  • Support annual and ongoing intake prioritization and documentation of requests that are aligned to the business priorities while also considering IT resources and other initiatives.
  • Work closely with business leaders to understand the people, processes, and technology that enable the organization's capabilities as part of the project request submission process.
  • Serve as an escalation point for change requests unresolved by projects and, attending steering committees.
  • Develop and own key portfolio deliverables such as portfolio roadmaps, account plans, project initiation documents and other necessary tools to enable decision-making and project delivery transition.
  • Monitor and evaluate the health of the portfolio of projects and support the business case process for any net new business requests.
  • Stay informed about industry trends, market developments, and competitor activities that may impact business priorities and force IT to respond accordingly.
  • Continuously strive to enhance the value proposition of our partnerships, seeking innovative ways to meet the evolving needs of our clients and stakeholders.
  • Co-lead the implementation of Business Relationship Management Processes and establish the appropriate interaction models within IT and with the business.

About You

We are looking for a seasoned professional with a strong background in business relationship management, program management and project management. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.

What We Offer

  • Competitive compensation/pay package
  • Dental/Vision/Medical benefits
  • Life Insurance
  • Health Spending Account
  • Employee Support and Mental Wellness
  • Competitive matched retirement savings program – RRSP
  • Be part of a long standing and stable industry leader

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