Air Canada Vacations Call Center Representative

4 weeks ago


Montreal, Quebec, Canada Vacances Air Canada Air Canada Vacations Full time
Unlock a Rewarding Career with Air Canada Vacations

We are seeking highly motivated and customer-focused individuals to join our team as Call Center Representatives. In this exciting role, you will be the first point of contact for travel agencies and consumers, embodying the Air Canada Vacations Quality Standards and delivering exceptional service.

Competitive Salary and Benefits

Air Canada Vacations offers a competitive starting salary of $17/hour, with opportunities for growth and advancement. Our comprehensive benefits package includes:

  • $1 Shift premium for shifts starting before 8:00am and after 6:00pm, as well as full weekend shifts
  • Exciting Travel privileges and discounts after 6 months of service
  • Eligibility for an Annual Incentive Plan
  • One-time incentive of $2,000, ($1,000 paid after 6 months, $500 paid after 9 months and $500 paid after 12 months)
  • Flexible Work Arrangements
  • Job shadowing and opportunity for growth within the organization
  • Comprehensive Group Health insurance
  • Access to a Telemedicine platform with online medical consultations
  • Company pension plan with employer match
  • Employee Share Ownership Plan
  • Tuition reimbursement of up to $5000 per year
  • Wellness Reimbursement for expenses of up to $300 per year
About the Role

As a Call Center Representative, you will be responsible for meeting and surpassing sales objectives, handling customer inquiries, and utilizing selling and upselling techniques to close vacation package bookings. You will also demonstrate professionalism at all times, both on the phone and in-person, and maintain accurate knowledge of Air Canada Vacations' products and services.

Requirements

To be successful in this role, you will require:

  • College diploma in Tourism or relevant work experience
  • Sales experience with the ability to recognize sales opportunities
  • Demonstrates initiative, adaptability, attention to detail, and good judgment
  • Bilingualism (English and French) and strong communication skills
  • Working proficiency of reservation systems (Ex: TTS), an asset
Why Choose Air Canada Vacations?

At Air Canada Vacations, we offer a dynamic and supportive work environment, combined with excellent employee programs and a vast opportunity to explore the world with our travel privileges. We are committed to helping our employees grow and succeed in their careers.



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