Customer Service Representative

2 weeks ago


Montreal, Quebec, Canada Vacances Air Canada Air Canada Vacations Full time $17

Company Overview

">Air Canada Vacations is a leading provider of vacation packages, and we are seeking a highly motivated individual to join our team as a Customer Service Representative - Vacation Sales. In this role, you will be the first point-of-contact for travel agencies and consumers, responsible for embodying the Air Canada Vacations Quality Standards.

Job Description

">This is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and sales expertise to our clients. As a Customer Service Representative - Vacation Sales, you will be responsible for:">
  • ">
  • Meeting and surpassing call center goals related to customer service, sales objectives, handle time, and other objectives;">
  • Offering unparalleled customer service and exhibiting care for our customers, travel agencies, and consumers alike;">
  • Utilizing selling and upselling techniques to close the sale of vacation package bookings: air, land, tourist activities, and car rentals;">
  • Demonstrating professionalism at all times; on the phone, through email, as well as during team and supplier meetings;">
  • Acting in an efficient and accurate manner when booking reservations using the Air Canada Vacations in-house systems;">
  • Promoting the services of Air Canada Vacations to travel agencies and consumers contacting our offices;">
  • Ensuring customers are informed of all relevant reservation details and products;">
  • Maintaining a current and accurate knowledge of all our products, booking procedures, and policies and applying this information through the booking process;">
  • Observing all procedures in making reservations and related activities;">
  • Performing other tasks as assigned by immediate superior.">
">

Required Skills and Qualifications

">To be successful in this role, you will require:">
  • ">
  • A college diploma in Tourism or relevant work experience;">
  • Sales experience with the ability to recognize sales opportunities;">
  • Demonstrates initiative, adaptability, attention to detail, and good judgment;">
  • Bilingualism (English and French) and strong communication skills;">
  • Working proficiency of reservation systems (e.g., TTS), an asset;">
  • Availability to work flexible schedules, evenings, and weekends;">
  • Availability for a 6-12 week training program from Monday to Friday (may include evenings and weekend).">
">

Benefits

">Air Canada Vacations offers a competitive compensation package, including:">
  • ">
  • A starting salary of $17/hour;">
  • A $1 shift premium for shifts starting before 8:00am and after 6:00pm, as well as full weekend shifts;">
  • Exciting travel privileges and discounts after 6 months of service;">
  • Eligibility for an Annual Incentive Plan;">
  • A one-time incentive of $2,000 ($1,000 paid after 6 months, $500 paid after 9 months, and $500 paid after 12 months);">
  • Flexible Work Arrangements;">
  • Job shadowing and opportunity for growth within the organization;">
  • Comprehensive Group Health insurance;">
  • Access to a Telemedicine platform with online medical consultations;">
  • Company pension plan with employer match;">
  • Employee Share Ownership Plan;">
  • Tuition reimbursement of up to $5000 per year;">
  • Wellness Reimbursement for expenses of up to $300 per year.">
">

Others

">Air Canada Vacations is committed to creating a positive and inclusive work environment, where employees feel valued and supported. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service and sales expertise, we encourage you to apply for this exciting opportunity.

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