Customer Service Representative

7 days ago


Montreal, Quebec, Canada Vacances Air Canada Air Canada Vacations Full time
About the Role
Are you passionate about delivering exceptional customer experiences? Do you have a talent for selling and upselling vacation packages?
We're looking for a Customer Service Representative to join our team at Air Canada Vacations.

About You
You have a college diploma in Tourism or relevant work experience. Your sales experience has honed your ability to recognize opportunities and close deals. You're bilingual in English and French, with strong communication skills. Working proficiency in reservation systems is an asset.

Key Responsibilities
As a Customer Service Representative, you'll be responsible for:
• Providing unparalleled customer service, embodying Air Canada Vacations' Quality Standards
• Meeting and surpassing call center goals related to customer service, sales objectives, handle time, and other objectives
• Utilizing selling and upselling techniques to close the sale of vacation package bookings: air, land, tourist activities, and car rentals
• Demonstrating professionalism at all times, on the phone, through email, and during team and supplier meetings

Benefits
Air Canada Vacations offers a competitive starting salary of $17/hour, with opportunities for growth within the organization. As a valued member of our team, you'll enjoy:
• A $1 shift premium for shifts starting before 8:00am and after 6:00pm, as well as full weekend shifts
• Exciting travel privileges and discounts after 6 months of service
• Eligibility for an Annual Incentive Plan
• One-time incentive of $2,000, paid in installments after 6, 9, and 12 months
• Flexible Work Arrangements
• Comprehensive Group Health insurance
• Access to a Telemedicine platform with online medical consultations
• Company pension plan with employer match
• Employee Share Ownership Plan
• Tuition reimbursement of up to $5,000 per year
• Wellness Reimbursement for expenses of up to $300 per year

About Us
Air Canada Vacations is a leading provider of vacation packages, offering a vast range of destinations and experiences. Our team is dedicated to delivering exceptional customer service and creating memorable vacations.

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