Vacations Agent, Customer Experience Representative

2 weeks ago


Montreal, Quebec, Canada Vacances Air Canada Air Canada Vacations Full time

Are you passionate about delivering exceptional customer experiences? Do you have a knack for sales and a desire to grow within a dynamic organization?

About the Role

We are seeking an experienced Vacations Agent to join our team at Air Canada Vacations. As a key member of our customer service team, you will be responsible for providing top-notch support to travel agencies and consumers, ensuring seamless vacation experiences.

Key Responsibilities
  • Meet and exceed call center goals related to customer service, sales objectives, and handle time;
  • Offer unparalleled customer service, embodying the Air Canada Vacations Quality Standards;
  • Utilize selling and upselling techniques to close vacation package bookings;
  • Demonstrate professionalism in all interactions, including phone calls, emails, and team meetings;
  • Act efficiently and accurately when booking reservations using in-house systems;
  • Promote Air Canada Vacations services to travel agencies and consumers;
  • Maintain current knowledge of products, booking procedures, and policies;
  • Perform other tasks as assigned by immediate superior.
Requirements

To succeed in this role, you will need:

  • A college diploma in Tourism or relevant work experience;
  • Sales experience with the ability to recognize sales opportunities;
  • Demonstrated initiative, adaptability, attention to detail, and good judgment;
  • Bilingualism (English and French) and strong communication skills;
  • Working proficiency of reservation systems, an asset;
  • Availability to work flexible schedules, evenings, and weekends;
  • Availability for a 6-12 week training program.
What We Offer

We offer a competitive salary of $17/hour, plus a $1 shift premium for shifts starting before 8:00am and after 6:00pm, as well as full weekend shifts. You will also enjoy exciting travel privileges and discounts after 6 months of service, eligibility for an Annual Incentive Plan, and more



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