Vacations Agent, Customer Experience Representative
2 weeks ago
Are you passionate about delivering exceptional customer experiences? Do you have a knack for sales and a desire to grow within a dynamic organization?
About the RoleWe are seeking an experienced Vacations Agent to join our team at Air Canada Vacations. As a key member of our customer service team, you will be responsible for providing top-notch support to travel agencies and consumers, ensuring seamless vacation experiences.
Key Responsibilities- Meet and exceed call center goals related to customer service, sales objectives, and handle time;
- Offer unparalleled customer service, embodying the Air Canada Vacations Quality Standards;
- Utilize selling and upselling techniques to close vacation package bookings;
- Demonstrate professionalism in all interactions, including phone calls, emails, and team meetings;
- Act efficiently and accurately when booking reservations using in-house systems;
- Promote Air Canada Vacations services to travel agencies and consumers;
- Maintain current knowledge of products, booking procedures, and policies;
- Perform other tasks as assigned by immediate superior.
To succeed in this role, you will need:
- A college diploma in Tourism or relevant work experience;
- Sales experience with the ability to recognize sales opportunities;
- Demonstrated initiative, adaptability, attention to detail, and good judgment;
- Bilingualism (English and French) and strong communication skills;
- Working proficiency of reservation systems, an asset;
- Availability to work flexible schedules, evenings, and weekends;
- Availability for a 6-12 week training program.
We offer a competitive salary of $17/hour, plus a $1 shift premium for shifts starting before 8:00am and after 6:00pm, as well as full weekend shifts. You will also enjoy exciting travel privileges and discounts after 6 months of service, eligibility for an Annual Incentive Plan, and more
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