Travel and Tourism Professional

7 hours ago


Montreal, Quebec, Canada Vacances Air Canada Air Canada Vacations Full time

A challenging opportunity awaits you at Vacances Air Canada/Air Canada Vacations As a skilled customer service representative, you will be the first point-of-contact for travel agencies and consumers, embodying our Quality Standards and ensuring exceptional vacation experiences.

Key Responsibilities:
  • Meet and exceed call center performance goals, focusing on customer satisfaction, sales objectives, handle time, and other key metrics.
  • Provide unparalleled customer care, utilizing empathy and active listening to resolve inquiries and meet customer needs.
  • Cultivate sales opportunities through upselling and cross-selling techniques, highlighting the value of air, land, tourist activities, and car rentals packages.
  • Demonstrate professionalism in all interactions, from phone conversations to email exchanges and team meetings.
  • Efficiently and accurately process reservations using our proprietary systems, ensuring seamless customer experiences.
  • Promote Vacances Air Canada's services to travel agencies and consumers, showcasing our products and expertise.

To succeed in this role, you should possess:

  • A college diploma in Tourism or relevant work experience, with a strong foundation in sales principles and customer service practices.
  • Excellent communication skills, with bilingualism (English and French) as an asset.
  • A working proficiency of reservation systems, such as TTS.
  • The ability to adapt to changing situations, prioritize tasks, and maintain attention to detail.
  • Flexibility to work various schedules, including evenings, weekends, and holidays, with a willingness to participate in training programs.
Why Join Our Team?

We offer a competitive starting salary of $17/hour, plus a $1 shift premium for evening and weekend shifts. Enjoy exciting travel privileges and discounts after six months of service, as well as access to comprehensive group health insurance, a company pension plan, employee share ownership plan, tuition reimbursement, and wellness reimbursement.

At Vacances Air Canada/Air Canada Vacations, we foster a collaborative work environment, providing opportunities for growth and development within the organization. Apply now and take the first step towards a rewarding career in travel and tourism



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