Customer Service Representative

3 weeks ago


Montreal, Quebec, Canada Vacances Air Canada Air Canada Vacations Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at Air Canada Vacations. This is a dynamic opportunity to work in the travel industry, providing exceptional service to customers and helping them plan their perfect vacations.

About Us

Air Canada Vacations is a leading provider of vacation packages, offering a wide range of destinations and activities for travelers. Our company values are centered around delivering exceptional customer experiences and providing personalized service to each and every guest.

Key Responsibilities
  • Meet and surpass customer service goals related to sales objectives, handle time, and other key performance indicators.
  • Provide unparalleled customer service, exhibiting care and professionalism in all interactions.
  • Utilize selling and upselling techniques to close the sale of vacation package bookings.
  • Act efficiently and accurately when booking reservations using our in-house systems.
Requirements
  • College diploma in Tourism or relevant work experience.
  • Sales experience with the ability to recognize sales opportunities.
  • Demonstrates initiative, adaptability, attention to detail, and good judgment.
  • Bilingualism (English and French) and strong communication skills.
  • Working proficiency of reservation systems (e.g., TTS), an asset.
Benefits
  • Competitive starting salary of $17/hour.
  • $1 shift premium for shifts starting before 8:00 am and after 6:00 pm, as well as full weekend shifts.
  • Exciting travel privileges and discounts after 6 months of service.
  • Eligible for an annual incentive plan.
  • One-time incentive of $2,000 ($1,000 paid after 6 months, $500 paid after 9 months, and $500 paid after 12 months).
  • Flexible work arrangements.
  • Job shadowing and opportunity for growth within the organization.
  • Comprehensive group health insurance.
  • Access to a telemedicine platform with online medical consultations.
  • Company pension plan with employer match.
  • Employee share ownership plan.
  • Tuition reimbursement of up to $5,000 per year.
  • Wellness reimbursement for expenses of up to $300 per year.


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