Customer Service Representative
3 weeks ago
We are seeking a skilled Customer Service Representative to join our team at Air Canada Vacations. This is a dynamic opportunity to work in the travel industry, providing exceptional service to customers and helping them plan their perfect vacations.
About UsAir Canada Vacations is a leading provider of vacation packages, offering a wide range of destinations and activities for travelers. Our company values are centered around delivering exceptional customer experiences and providing personalized service to each and every guest.
Key Responsibilities- Meet and surpass customer service goals related to sales objectives, handle time, and other key performance indicators.
- Provide unparalleled customer service, exhibiting care and professionalism in all interactions.
- Utilize selling and upselling techniques to close the sale of vacation package bookings.
- Act efficiently and accurately when booking reservations using our in-house systems.
- College diploma in Tourism or relevant work experience.
- Sales experience with the ability to recognize sales opportunities.
- Demonstrates initiative, adaptability, attention to detail, and good judgment.
- Bilingualism (English and French) and strong communication skills.
- Working proficiency of reservation systems (e.g., TTS), an asset.
- Competitive starting salary of $17/hour.
- $1 shift premium for shifts starting before 8:00 am and after 6:00 pm, as well as full weekend shifts.
- Exciting travel privileges and discounts after 6 months of service.
- Eligible for an annual incentive plan.
- One-time incentive of $2,000 ($1,000 paid after 6 months, $500 paid after 9 months, and $500 paid after 12 months).
- Flexible work arrangements.
- Job shadowing and opportunity for growth within the organization.
- Comprehensive group health insurance.
- Access to a telemedicine platform with online medical consultations.
- Company pension plan with employer match.
- Employee share ownership plan.
- Tuition reimbursement of up to $5,000 per year.
- Wellness reimbursement for expenses of up to $300 per year.
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