Customer Service Representative

2 weeks ago


Montreal, Quebec, Canada Vacances Air Canada Air Canada Vacations Full time

As a Customer Service Representative at Air Canada Vacations, you will be the first point of contact for travel agencies and consumers, responsible for embodying our Quality Standards and delivering on our common purpose of creating perfect vacations.

About the Role

This is a permanent, full-time position (37.5 hours per week) with a competitive starting salary of $17/hour, plus a shift premium for evening and weekend shifts.

You will work in a dynamic environment, utilizing selling and upselling techniques to close vacation package bookings, while ensuring customers are informed of all relevant reservation details and products.

The ideal candidate will have a college diploma in Tourism or relevant work experience, as well as sales experience and strong communication skills.

Responsibilities
  • Meet and surpass customer service, sales objectives, handle time, and other goals
  • Offer unparalleled customer service and exhibit care for customers, travel agencies, and consumers alike
  • Utilize selling and upselling techniques to close vacation package bookings
  • Demonstrate professionalism at all times, on the phone, through email, and during team meetings
Required Skills and Qualifications
  • College diploma in Tourism or relevant work experience
  • Sales experience with the ability to recognize sales opportunities
  • Demonstrates initiative, adaptability, attention to detail, and good judgment
  • Bilingualism (English and French) and strong communication skills
Benefits
  • Competitive starting salary of $17/hour
  • $1 shift premium for evening and weekend shifts
  • Exciting travel privileges and discounts after 6 months of service
  • Eligible for an Annual Incentive Plan
  • One-time incentive of $2,000, paid over 12 months
  • Flexible work arrangements
  • Comprehensive group health insurance
  • Access to a telemedicine platform
  • Company pension plan with employer match
  • Employee Share Ownership Plan
  • Tuition reimbursement of up to $5,000 per year
  • Wellness reimbursement for expenses of up to $300 per year


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