Senior Credit Recovery Specialist
2 weeks ago
About Total Credit Recovery
We are a progressive company in the financial sector, with a strong presence in Canada. We are committed to excellence in collections and customer service.
Job Summary
We are seeking a Senior Credit Recovery Specialist to join our team. The successful candidate will be responsible for contacting consumers to arrange repayment of past due accounts, ensuring all communications meet our corporate, regulatory, and client requirements.
Key Responsibilities
- Make contact with consumers via the telephone to arrange repayment of past due accounts
- Locate consumers using online tools, available information, and problem-solving skills
- Clearly document the results of all calls
- Negotiate with consumers to determine the best possible arrangement
- Achieve performance targets and objectives
Requirements
- Two years plus collections experience
- Professional, tactful, and empathetic
- Fluent in English, both verbal and written
- Excellent communication skills
- High level of integrity and ethics
What We Offer
- Competitive salary
- Commission, contests, and bonus plans
- Paid training
- Vacation within the first year
- Great benefits, including medical, dental, and optical plans
- Friendly and fun work environment
- Opportunities for advancement
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