Collections Leadership Specialist

4 weeks ago


Toronto, Ontario, Canada Total Credit Recovery Full time

About Us:

Total Credit Recovery is a leading financial services company with a strong presence in Canada. We are seeking a highly skilled Collections Manager to join our team in the Bell Department.

Overview of Position:

The Collections Manager will be responsible for supervising and coordinating the daily activities of collection officers and supervisors. Key responsibilities include:

  • Establishing work schedules and procedures
  • Resolving work-related problems
  • Identifying training needs
  • Monitoring daily attendance and performance
  • Projecting a work plan, setting expectations, and completion goals
  • Auditing and adhering to work plans
  • May perform collection duties
  • Quality assurance of calls through call monitoring
  • Performing file audits
  • Conducting weekly training sessions
  • Conducting hiring interviews
  • Completing performance reviews and performance counseling
  • Handling escalated calls

Requirements:

The ideal candidate will have:

  • Strong knowledge of Credit and Collections policy, systems, and controls
  • Excellent technical skills, including MS Office products and collection software
  • Excellent analytical, communication, negotiation, and motivational skills
  • Experience in a leadership role, preferably in the Telecom/1st party/Credit Card/Payment Processing industry

What We Offer:

Total Credit Recovery offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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