Senior Collections Specialist

4 weeks ago


Toronto, Ontario, Canada Total Credit Recovery Full time

About Us:

Total Credit Recovery is a leading financial services company in Canada, dedicated to providing exceptional credit recovery solutions to our clients. We are seeking a highly skilled Senior Collections Representative to join our team.

Responsibilities:

  • Establish and maintain effective communication with consumers to resolve past due accounts.
  • Ensure all interactions with consumers are professional, courteous, and compliant with regulatory requirements.
  • Utilize online tools and problem-solving skills to locate consumers and negotiate repayment arrangements.
  • Document all calls and interactions with consumers in a clear and concise manner.
  • Negotiate with consumers to determine the best possible repayment arrangement, while maintaining a professional and respectful demeanor.
  • Achieve performance targets and objectives, while providing exceptional customer service.

Requirements:

  • Minimum two years of collections experience.
  • Professional, tactful, and empathetic communication skills.
  • Fluent in English, both verbal and written.
  • Excellent communication and negotiation skills.
  • High level of integrity and ethics.
  • Superior problem-solving skills and ability to think critically.
  • Strong computer skills and ability to work in a fast-paced environment.
  • Able to legally work in Canada and pass a criminal background check.

What We Offer:

  • Competitive salary and commission structure.
  • Opportunities for advancement and professional growth.
  • Paid training and development programs.
  • Great benefits package, including medical, dental, and optical plans.
  • Friendly and fun work environment.


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