Medical Call Centre Representative

2 days ago


Scarborough Village, Ontario, Canada Atrium Health Full time
About This Role

We are seeking a highly motivated and professional Medical Call Center Representative to join our dynamic team in Scarborough, ON.

Key Responsibilities
  • Follow up with patients regarding their health status and provide support as needed.
  • Book patient appointments and cardiac testing sessions efficiently.
  • Handle patient inquiries and concerns with professionalism and phone etiquette.
  • Accurately enter customer information into our electronic medical records (EMR) system.
  • Communicate effectively to ensure patient satisfaction and resolve any issues that may arise.
  • Report any concerns, inquiries, or critical patient information to management promptly.
Requirements
  • Experience: Minimum 1 year in a call center, medical office, or similar customer service role.
  • Strong proficiency in medical terminology and EMR software.
  • Proven ability to document information efficiently.
  • Education: Bachelor's Degree required.
  • Skills: Fluent in English; multilingual abilities are a plus. Tagalog proficiency is highly preferred.
  • Exceptional communication and organizational skills.
  • Attention to detail and ability to multitask.
Benefits
  • On-site parking available.
  • Flexible scheduling options.
  • Tremendous medical experience and learning opportunities.

The estimated monthly salary for this position is $2,000-$4,000, based on the location and job requirements.



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