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Bilingual Call Centre Representative

7 months ago

Scarborough, Canada Zedd Customer Solutions Full time

Job description

COMPANY: ZEDD Customer Solutions

A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. We understand our clients’ need for outstanding management of their customer relationships and are fully committed to exceeding their expectations in all aspects of our solutions.

Located in the Markham Rd. and Hwy 401 neighbourhood on Milner Avenue, the Telesales Representative shall make and/or receive telephone calls on behalf of our well known clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Telesales Representative is expected to meet and/or exceed established sales targets. Full onsite training is provided and paid for.

QUALIFICATIONS:

- Call center SALES experience (preferred)
- Working with sales targets
- Outbound call center experience (preferred)

ESSENTIAL FUNCTIONS:
*Must be available to work from office*
- Achieve and maintain/surpass sales target set out by client
- Contact new and existing customers to promote products and services directly from our client’s database
- Handle continuous telephone calls, accurately input, retrieve and access information regarding a customer case from a computer system
- Resolve customer concerns immediately and effectively while displaying professionalism and courtesy at all times.
- Assumes other duties as assigned by Team Leader.
- Comfort and ability to work onsite in a safe socially distant environment
- Ability to work 5 days a week and rotating Saturdays in a FULL TIME role.
- Ability to work Shift times between 11:00am - 9:00pm M-F and between 10:00am - 5pm Rotating Saturdays (mandatory)
- Full Time Position only
- Report suspected security incidents to their immediate supervisor or the compliance/security manager with the understanding that all reports shall be kept confidential.
- Must be able to speak English and Tagalog

WE ARE PROUD OF OUR EMPLOYEES AND SUPPORT THEM BY OFFERING:

- Excellent bonuses that all employees can earn
- Company paid training
- 4% vacation pay directly deposited
- Paid Holidays
- Medical, dental and vision coverage.
- Life Insurance and Long Term Disability coverage.
- Promotions from within the company’s pool source.

TO ENJOY THE BENEFITS OF WORKING FOR ZEDD WE REQUIRE:

- Must be reliable and committed to a work from office role.
- Prior customer service experience is mandatory.
- Ability to work independently.
- Positive attitude and proven ability to understand customer needs.
- Effective listening skills.
- High school diploma or equivalent.
- Satisfactory Criminal Record Check required.

SCHEDULE:
Monday to Saturday between the hours of 9:00AM to 10:00PM.

BENEFITS:

- Vision care
- Dental care
- Disability insurance
- Bonus scheme

**Job Types**: Full-time, Permanent

Languages: English and Tagalog

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person