Medical Call Center Specialist

2 weeks ago


Scarborough Village, Ontario, Canada ATRIUM HEALTH CANADA INC Full time

Job Summary
We are seeking a motivated Medical Call Center Representative to support our team in delivering exceptional patient care. The ideal candidate will have a strong background in healthcare and excellent communication skills.

Responsibilities

  • Respond to patient inquiries and resolve issues in a timely and professional manner.
  • Book patient appointments and cardiac testing as needed.
  • Utilize phone etiquette to handle patient inquiries and resolve issues.
  • Enter customer information accurately into the system.
  • Communicate effectively with patients to ensure satisfaction.
  • Report to the manager any inquires, concerns, or important information regarding the patient.

Requirements

  • Previous experience in a call center or customer service role is preferred.
  • Strong communication skills in English; multilingual abilities are a plus.
  • Proficient in data entry and EMR software.
  • Ability to generate bookings effectively.
  • Experience in customer service is expected.

Benefits

  • On-site parking.
  • Flexible schedule.

Location

Scarborough, ON M1H 3G1.

Job Type

Part-time.

Pay

$2,000.00-$4,000.00 per month.

Hours

20-30 hours per week.



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