Medical Call Center Professional

4 days ago


Scarborough Village, Ontario, Canada Atrium Health Full time
Job Title: Medical Call Center Representative

We are seeking a motivated and experienced Medical Call Center Representative to join our team at Atrium Health. This is a contractor position ideal for passionate individuals with a strong medical background who are looking to develop their medical experience.

Key Responsibilities:

  • Follow up with patients regarding their health and wellness.
  • Book patient appointments and cardiac testing.
  • Handle patient inquiries and concerns with professionalism and phone etiquette.
  • Accurately enter customer information into our electronic medical records (EMR) system.
  • Communicate effectively to ensure patient satisfaction and resolve any issues.
  • Report any concerns, inquiries, or critical patient information to management.

Requirements:

  • Experience: Minimum 1 year in a call center, medical office, or similar customer service role.
  • Strong proficiency in medical terminology and EMR software.
  • Proven ability to document information efficiently.
  • Education: Bachelor's Degree (required).
  • Skills: Fluent in English; multilingual abilities are a plus. Tagalog proficiency is highly preferred. Exceptional communication and organizational skills. Attention to detail and ability to multitask.

Salary and Benefits:

Estimated salary range: $2,000-$4,000 per month ($4 per successfully completed call). Benefits include on-site parking and flexible scheduling. We also offer tremendous medical experience and learning opportunities.



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