Medical Call Center Professional
4 days ago
We are seeking a motivated and experienced Medical Call Center Representative to join our team at Atrium Health. This is a contractor position ideal for passionate individuals with a strong medical background who are looking to develop their medical experience.
Key Responsibilities:
- Follow up with patients regarding their health and wellness.
- Book patient appointments and cardiac testing.
- Handle patient inquiries and concerns with professionalism and phone etiquette.
- Accurately enter customer information into our electronic medical records (EMR) system.
- Communicate effectively to ensure patient satisfaction and resolve any issues.
- Report any concerns, inquiries, or critical patient information to management.
Requirements:
- Experience: Minimum 1 year in a call center, medical office, or similar customer service role.
- Strong proficiency in medical terminology and EMR software.
- Proven ability to document information efficiently.
- Education: Bachelor's Degree (required).
- Skills: Fluent in English; multilingual abilities are a plus. Tagalog proficiency is highly preferred. Exceptional communication and organizational skills. Attention to detail and ability to multitask.
Salary and Benefits:
Estimated salary range: $2,000-$4,000 per month ($4 per successfully completed call). Benefits include on-site parking and flexible scheduling. We also offer tremendous medical experience and learning opportunities.
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