Reservations Supervisor

4 weeks ago


St Catharines, Ontario, Canada Comfort Inn-St. Catharines Full time
Job Summary

We are seeking a highly skilled Reservations Supervisor to join our team at Comfort Inn-St. Catharines. As a key member of our front desk team, you will be responsible for coordinating and supervising the work of our reservations staff, ensuring seamless guest experiences and efficient hotel operations.

Key Responsibilities
  • Supervise and Coordinate Reservations Staff: Oversee the work of our reservations team, ensuring that all guest requests are met and that our hotel operations run smoothly.
  • Assist Guests with Special Needs: Provide exceptional customer service to guests with special needs, ensuring that their requirements are met and that they have a comfortable stay with us.
  • Co-ordinate, Assign and Review Work: Co-ordinate and assign tasks to our reservations staff, reviewing their work to ensure that it meets our high standards.
  • Hire and Train Staff: Recruit and train new staff members in their job duties, safety procedures, and company policies.
  • Maintain Operation of Computer Systems: Ensure that our computer systems and equipment are functioning properly, arranging for repairs as needed to maintain business continuity and customer service delivery.
  • Requisition Materials and Supplies: Order and manage the requisition of materials and supplies for our front desk operations.
Requirements
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Supervision: 3-4 people.
  • Security and Safety: Must undergo a criminal record check.
  • Work Conditions and Physical Capabilities: Ability to work in a fast-paced environment, with a large workload and tight deadlines. Must be able to work under pressure and maintain attention to detail.


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