Operations Manager
4 weeks ago
Are you a motivated leader looking to make a difference in the equipment rental industry? We're seeking an Operations Supervisor to join our team at United Rentals of Canada, Inc.
As an Operations Supervisor, you will play a key role in coordinating and directing the overall delivery of quality service to maximize branch productivity. You will work closely with the Branch Manager to provide the supervision needed to ensure safety, branch metric performance, and Rental Flow efficiency, while contributing world-class sales and customer service support.
Key Responsibilities:
- Support the Branch Manager in implementing actions to achieve financial objectives
- Assist the Branch Manager in ensuring compliance with all company policies
- Drive branch metrics by monitoring scorecard items, determining root causes, and opportunities for improvement, and providing coaching and feedback to staff, making recommendations for corrective actions
- Support all aspects of sales and customer service to ensure world-class service and operational excellence, including processing rental quotations, reservations, and contracts in compliance with company policies and procedures
- Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Rental Flow Process; drive profitability by monitoring and controlling costs
- May be responsible for day-to-day operational activities, including opening and closing, cash drawer reconciliation, and bank deposit, and others
- Motivate, coach, and train personnel
- Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability, and communication
- Other duties assigned as needed
Requirements:
- High School diploma; Bachelor's degree preferred
- 3+ years of sales and operational experience
- Supervision and leadership experience (2+ years) preferred
- Basic knowledge of the construction rental equipment industry or related
- Strong motivational and leadership skills
- Superior customer service, teamwork, and verbal/written communication skills
- Proficient in Microsoft Office (particularly Excel)
- Valid driver's license with an acceptable record
This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.
We offer a comprehensive benefits package, including paid parental leave, employee discount program, career development and promotional opportunities, and more.
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