Reservations Supervisor

2 weeks ago


St Catharines, Ontario, Canada Comfort Inn-St. Catharines Full time

Job Summary: We are seeking a highly skilled Reservations Supervisor to join our team at Comfort Inn-St. Catharines. As a key member of our hospitality team, you will be responsible for coordinating and supervising the reservations process, ensuring seamless customer experiences and efficient operations.

Key Responsibilities:

  • Supervise and coordinate the work of 3-4 team members, providing guidance and support to ensure excellent customer service.
  • Assist clients with special needs, ensuring their requirements are met and exceeded.
  • Requisition materials and supplies, maintaining a well-stocked inventory to support business operations.
  • Maintain the operation of computer systems, equipment, and machinery, arranging repair work as needed to ensure business continuity.

Requirements:

  • 1 year to less than 2 years of experience in a supervisory role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Attention to detail, with a focus on delivering exceptional customer service.

Working Conditions:

  • 37.5 to 44 hours per week, with a focus on providing excellent customer service and ensuring business operations run smoothly.


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