Reservations Team Lead

4 weeks ago


St Catharines, Ontario, Canada Comfort Inn-St. Catharines Full time
Job Summary

We are seeking a skilled Reservations Supervisor to join our team at Comfort Inn-St. Catharines. The successful candidate will be responsible for coordinating and supervising the reservations team, ensuring seamless guest experiences and efficient operations.

Key Responsibilities
  • Team Leadership: Supervise and coordinate the work of 3-4 team members, providing guidance and support to ensure excellent guest service.
  • Task Management: Perform same duties as workers supervised, assist clients/guests with special needs, and maintain operation of computer systems and equipment.
  • Staff Development: Hire and train staff in job duties, safety procedures, and company policies, ensuring a high-performing team.
  • Operations: Co-ordinate, assign, and review work, requisition materials and supplies, and arrange repair work to ensure business continuity and customer service delivery.
Requirements
  • Education: College/CEGEP degree.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Skills: Strong leadership and communication skills, attention to detail, and ability to work in a fast-paced environment.
Working Conditions
  • Work Term: Permanent position.
  • Work Language: English.
  • Hours: 37.5 to 44 hours per week.

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