Reservations Supervisor

3 weeks ago


St Catharines, Ontario, Canada Comfort Inn-St. Catharines Full time

Job Summary: We are seeking a highly skilled Reservations Supervisor to join our team at Comfort Inn-St. Catharines. As a key member of our hospitality team, you will be responsible for coordinating and supervising the reservations process, ensuring seamless guest experiences.

Key Responsibilities:

  • Supervise and coordinate the reservations team to ensure efficient and effective service delivery.
  • Assist guests with special needs and provide exceptional customer service.
  • Coordinate, assign, and review work to ensure high-quality results.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity.
  • Requisition materials and supplies as needed.

Requirements:

  • 1-2 years of experience in a supervisory role in the hospitality industry.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Attention to detail and ability to multitask.

Working Conditions:

  • 37.5-44 hours per week.
  • Permanent position.
  • English language required.


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