Customer Service Representative
1 month ago
About the Role
Purolator Inc is seeking an individual with exceptional customer service skills to join our team as a Retail Representative. This role will involve serving customers in a warehouse environment, providing assistance with shipping details and account challenges, and ensuring excellent customer service.
Key Responsibilities
- Providing exceptional customer service in a warehouse environment
- Assisting customers with shipping details and account challenges
- Ensuring excellent customer service through effective communication and problem-solving
- Working collaboratively with Head Office, local management, Drivers, warehousing staff, account managers, and other Corporate partners to achieve customer satisfaction
- Building and maintaining positive relationships with customers, vendors, and building tenants
- Operating in a fast-paced environment with a strong focus on customer satisfaction and loyalty
Requirements
- 3-12 months customer service experience preferred
- 3-12 months retail experience preferred
- 3-12 months using technology/POS system experience preferred
- Ability to lift 70lbs/stand for 3-hour intervals
- Professional communication skills: oral communication (telephone and in person), written communication, and listening skills
- Proven track record of personal responsibility and accountability, including attendance, uniform compliance, and attention to detail
- Experience working in a team environment and independently an asset
- Experience working in an environment with safety standards an asset
Additional Information
This is a fantastic opportunity to join a dynamic team and contribute to delivering exceptional customer service. If you have a passion for customer service and are eager to take on new challenges, we encourage you to apply.
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