Customer Service Advocate
2 weeks ago
At Trail Appliances Ltd., we pride ourselves on providing an exceptional customer experience. As a Customer Service Representative, you will play a crucial role in delivering unparalleled service to our valued customers.
About the RoleThis is a full-time position that requires flexibility (Monday to Sunday). We are looking for an individual who excels at providing solutions and exceptional service to our customers.
Key Responsibilities- Assist and greet all customers (in person and over the phone)
- Book deliveries and process payments from customers
- Filing and records management
- Support the Manager with administrative tasks as assigned
- Collaborate with sales consultants and team members to provide optimal customer solutions
- A strong work ethic, punctuality, attention to detail, and a genuine passion for helping others
- Proactivity and initiative in continually improving the delivery of our customer experience
- Effective communication and interpersonal skills
- Intermediate computer literacy and adaptability to new software and systems
- Ability to work within a diverse team environment
We offer a competitive total rewards package including:
- Health and dental benefits
- Personal care days
- Statutory holidays off
- Employee and family assistance program
- Staff incentives and rewards
- Employee discounts
The hourly rate for this position is $16.00.
Trail Appliances Ltd. has a rich history dating back to 1974, when the Broderick family began renting out appliances at their bottle depot on Macleod Trail in Calgary. Since then, we have grown to become one of the leading independent appliance retailers in Western Canada. Our commitment to unparalleled customer service, competitive pricing, and expert advice has earned us a reputation as industry leaders. Join our team and be part of a collaborative work culture that values respect, integrity, diversity, passion, and laughter.
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