Technical Support Specialist

2 months ago


Burlington, Ontario, Canada Joe Apps Technology Support Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, troubleshooting and resolving technical issues, and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer hardware, software, and peripherals
  • Install, configure, and maintain computer systems and software
  • Develop and maintain technical documentation and knowledge base articles
  • Collaborate with other teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements
Requirements:
  • 1-2 years of experience in a technical support role
  • Strong knowledge of computer hardware, software, and peripherals
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required; degree in computer science or related field preferred
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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