Strategic Client Growth Specialist
1 week ago
We are seeking a Strategic Client Growth Specialist to drive client success through strategic management of renewals, retention, and engagement initiatives. This role will involve managing Dialogue's most strategic clients and partners, leading complex projects, and collaborating with internal teams and external stakeholders to build trust, foster lasting relationships, and deliver exceptional client experiences.
Key Responsibilities- Build and nurture strong client relationships, serving as a trusted advisor and advocate to ensure long-term partnerships
- Gain an in-depth understanding of each client's business, including their objectives, challenges, and competitive landscape, to provide tailored solutions
- Proactively identify and mitigate risks within the client portfolio, working closely with internal teams to deliver solutions that not only meet client expectations but also align with business objectives
- Create and execute effective client retention strategies that drive client satisfaction, loyalty, and ongoing engagement
- Spot opportunities for revenue growth, collaborating with internal stakeholders to craft and implement strategies that meet sales targets and boost overall profitability
- Act as a key point of escalation for client concerns, ensuring issues are resolved swiftly and to the client's satisfaction
Dialogue is a leading virtual care provider in Canada, dedicated to improving the wellness of employees and families through our Integrated Health Platform. Our mission is to deliver exceptional online health and wellness programs to organizations that prioritize employee well-being.
Requirements- Bachelor's degree in business administration, marketing, or a related field
- 5+ years of experience in client relations or account management, preferably in a B2B and/or human resources or health and wellness benefits environment
- Experience managing large and complex client portfolios with the use of administrative and organizational tools (Salesforce experience is an asset)
- Strong leadership skills, with the ability to influence and mobilize internal and external stakeholders
- Demonstrated ability to build positive and trusting relationships with key stakeholders and act as a trusted advisor
- Strong strategic and critical thinking abilities, with the ability to assess risks and opportunities and propose effective solutions
- Excellent organizational and time-management skills, with a strong work ethic and proven ability to meet deadlines
- A fully funded benefits plan, including a wellness reimbursement program
- Unlimited access to a variety of Dialogue's programs for you and your immediate family
- 4 weeks of vacation, 9 wellness days, and 1 paid volunteer day
- A hybrid work approach that involves 3 days per week in our Toronto office
- Access to a custom learning program, including an allocated budget for continuous external training
- An optional parental benefits program
- Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue
The estimated annual salary for this position is $120,000 - $150,000, depending on experience and qualifications.
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