Multilingual Insurance Professional

3 days ago


Ottawa, Ontario, Canada Equitable CA Full time

Company Overview:

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We are Equitable CA, a leading insurance company dedicated to providing exceptional client service and fostering a collaborative work environment.

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About the Role:

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We are seeking a highly skilled Bilingual Client Care Representative to join our team. As a key member of our Client Care Centre, you will be responsible for providing top-notch client service to internal and external clients, including phone-based inquiries and email correspondence.

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Key Responsibilities:

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  • Provide excellent client service to internal and external clients through phone and email communication">
  • Resolve life and critical illness insurance-related inquiries with expertise and accountability">
  • Work closely with other departments to resolve inquiries and learn about their roles">
  • Manage relationships with internal and external clients to facilitate positive outcomes">
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Requirements:

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  • Fluency in both French and English, including speaking, reading, and writing proficiency">
  • Previous experience in a phone-based client care/service role">
  • Previous experience in an insurance company or related medical field is an asset">
  • Superior interpersonal skills to manage relationships with internal and external clients">
  • Excellent listening skills to facilitate positive outcomes with inquiries and irate callers">
  • Able to handle high stress levels in a fast-paced production environment">
  • Excellent verbal and written communication skills">
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Benefits:

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  • A healthy work-life balance with employee wellness top of mind">
  • Annual bonus program, annual vacation allowance, and company-paid benefits program">
  • An additional paid volunteer day each year so you can spend time giving back to the community">
  • Immediate enrollment in the company's pension program with employer matching">
  • Employee resource groups that support an inclusive work environment">
  • Tuition support and specialized program assistance">
  • An onsite, full-service cafeteria with a variety of daily options">
  • Discounts on company products and services, and access to exclusive employee perks">
  • Regular EQ Together events focused on company togetherness and collaboration">
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What We Offer:

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We offer a competitive salary of $65,000 - $85,000 per annum, depending on experience.

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Location:

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This role is based in Ottawa and surrounding areas, with the option to work from home 100% of the time.

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How to Apply:

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Please select Apply Now at the bottom of the page and apply to the role through our careersite.



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