Multilingual Insurance Professional
3 days ago
Company Overview:
">We are Equitable CA, a leading insurance company dedicated to providing exceptional client service and fostering a collaborative work environment.
">About the Role:
">We are seeking a highly skilled Bilingual Client Care Representative to join our team. As a key member of our Client Care Centre, you will be responsible for providing top-notch client service to internal and external clients, including phone-based inquiries and email correspondence.
">Key Responsibilities:
">- ">
- Provide excellent client service to internal and external clients through phone and email communication">
- Resolve life and critical illness insurance-related inquiries with expertise and accountability">
- Work closely with other departments to resolve inquiries and learn about their roles">
- Manage relationships with internal and external clients to facilitate positive outcomes">
Requirements:
">- ">
- Fluency in both French and English, including speaking, reading, and writing proficiency">
- Previous experience in a phone-based client care/service role">
- Previous experience in an insurance company or related medical field is an asset">
- Superior interpersonal skills to manage relationships with internal and external clients">
- Excellent listening skills to facilitate positive outcomes with inquiries and irate callers">
- Able to handle high stress levels in a fast-paced production environment">
- Excellent verbal and written communication skills">
Benefits:
">- ">
- A healthy work-life balance with employee wellness top of mind">
- Annual bonus program, annual vacation allowance, and company-paid benefits program">
- An additional paid volunteer day each year so you can spend time giving back to the community">
- Immediate enrollment in the company's pension program with employer matching">
- Employee resource groups that support an inclusive work environment">
- Tuition support and specialized program assistance">
- An onsite, full-service cafeteria with a variety of daily options">
- Discounts on company products and services, and access to exclusive employee perks">
- Regular EQ Together events focused on company togetherness and collaboration">
What We Offer:
">We offer a competitive salary of $65,000 - $85,000 per annum, depending on experience.
">Location:
">This role is based in Ottawa and surrounding areas, with the option to work from home 100% of the time.
">How to Apply:
">Please select Apply Now at the bottom of the page and apply to the role through our careersite.
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