Multilingual Client Service Professional

4 days ago

Ottawa, Ontario, Canada Equitable CA Full time

Discover a career with Equitable CA, where client service excellence is at the heart of our success.

About Equitable CA

We're committed to providing exceptional client experiences through innovative solutions and expert advice. At Equitable CA, we recognize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential.

A Career Opportunity: Client Care Representative

We're seeking a highly skilled Multilingual Client Service Professional to join our team as a Client Care Representative. As a Client Care Representative, you'll be responsible for providing excellent client service to internal and external clients, including resolving life and critical illness insurance related inquiries using your thorough knowledge of our products.

About the Role
  • You will work in an environment where people are valued and where putting the client first is the only way we do business.
  • You will take ownership for effectively resolving life and critical illness insurance related inquiries using a thorough knowledge of the products and by demonstrating your expertise and accountability.
  • You may also respond to email inquiries and work closely with other departments to resolve inquiries.
Requirements and Qualifications

To succeed in this role, you'll need:

  • Fluency in both French and English is required for this position, including the ability to speak, read, and write proficiently in both languages.
  • Previous experience in a phone-based client care/service role is required.
  • Previous experience in an insurance company, or a related medical field is an asset.
  • Superior interpersonal skills to manage relationships with internal and external clients.
  • Excellent listening skills to facilitate positive outcomes with inquiries and irate callers.
  • Ability to handle high stress levels in a fast-paced production environment.
  • Excellent verbal and written communication skills.
What We Offer

We offer a comprehensive compensation package that includes:

  • An estimated salary range of $60,000 - $80,000 per year, depending on experience.
  • An annual bonus program.
  • An annual vacation allowance.
  • A company-paid benefits program.
  • An additional paid volunteer day each year.
  • Immediate enrollment in the company's pension program with employer matching.
  • Employee resource groups that support an inclusive work environment.
  • Tuition support and specialized program assistance.
  • An onsite, full-service cafeteria with a variety of daily options.
  • Discounts on company products and services, and access to exclusive employee perks.

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