Multilingual Customer Service Professional

6 days ago


Ottawa, Ontario, Canada Randstad Full time
About the Role
This is an exciting opportunity to work as a Multilingual Customer Service Representative in the heart of Ottawa, just west of downtown. In this position, you will be responsible for providing exceptional customer service to our clients.

Job Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Contact Centre Agent. The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively communicate with customers in English and their second language.

Responsibilities
As a Multilingual Customer Service Representative, you will be responsible for:
  • Responding to customer inquiries in a professional and courteous manner.
  • Providing world-class customer service to meet and exceed customer expectations.
  • Working collaboratively with internal teams to resolve customer issues efficiently.

Requirements
To be successful in this role, you will need to possess the following skills and qualifications:
  • Bachelor's degree in any field.
  • Minimum 1 year of experience in a customer-facing role.
  • Fluency in English and one other language (e.g., French, Spanish, Mandarin).
  • Excellent communication and problem-solving skills.

Benefits
We offer a competitive salary and benefits package, including:
  • $45,000 - $55,000 per year based on location and experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Opportunities for career growth and professional development.


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