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Senior Support Liaison
1 month ago
We are seeking a dynamic and personable Support Specialist to join our team at InTouchLink Senior Living Solutions. As the front-facing contact for our customers, you will play a vital role in ensuring client satisfaction by assisting with inquiries, troubleshooting issues, and providing training on our platform.
About UsInTouchLink Senior Living Solutions is a rapidly growing tech startup that enhances the lives of seniors and their families through our innovative communication platform. Our mission is to create a seamless experience that connects communities, fosters engagement, and empowers senior living communities to be the best versions of themselves.
As a collaborative and supportive environment where creativity and teamwork thrive, we value adaptability to the ever-changing landscape of a startup environment. If you're enthusiastic about providing exceptional client support and making a difference in the lives of others, we'd love to hear from you.
Job DescriptionThe ideal candidate will serve as the primary contact for customers via phone and email, providing timely and effective assistance for their inquiries. This includes identifying patterns in customer service interactions and proposing enhancements to improve overall satisfaction.
You will also be responsible for:
- Edit and mass upload spreadsheets to manage client accounts and resident directory accounts effectively.
