Franchise Onboarding Liaison

1 week ago

Toronto, Ontario, Canada Restaurant Brands International Inc Full time
About Restaurant Brands International

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies, boasting over $40 billion in annual system-wide sales and more than 30,000 restaurants in over 100 countries.

We own four iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. Each independently operated brand has been serving its guests, franchisees, and communities for decades.

Job Overview

The Franchise Onboarding Liaison plays a vital role in assisting new franchisees with their New Restaurant Opening Checklist, as well as coordinating training and the opening training of their first restaurant.

Responsibilities
  • Partner with new franchisees and their teams to assist with onboarding and guide them through the restaurant training and opening process.
  • Coordinate and schedule new franchisees' training through a CTR (Certified Training Restaurant).
  • Follow up with both the training franchisee and the CRT (Certified Restaurant Trainer).
  • Travel throughout Canada to facilitate pre-opening 'Boots on the ground' training for team members and staff prior to the opening.
Essential Duties
  • Consult with, advise, and provide support to franchisees as the brand liaison, connecting them with vendors and other brand departments to ensure deadlines are met.
  • Develop professional relationships with franchisees, their team members, and management teams to enable productive and efficient pre-opening training.
  • Build effective relationships with FBP's (Franchise Business Partners) to provide a great support system for onboarding and training new franchisees.
Preferred Skills
  • 5+ years of operations experience in QSR, retail, food & beverage, or similar industries.
  • Strong relationship-building skills, able to develop and maintain strong client and business partner relationships.
  • Skilled in root-cause problem-solving methodologies.
  • Ability to present operational information orally and written (PowerPoint).
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Estimated Salary Range: $80,000 - $110,000 per year

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