Customer Service Manager
20 hours ago
As a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our transaction service employees to deliver exceptional client experiences. Your leadership skills will enable your team to grow professionally, while you will work closely with the Branch Manager to ensure the smooth operation of your branch.
Your Key Responsibilities:- Guide and coach your team of representatives to identify clients' financial needs and promote the Bank's products and services.
- Support your team in achieving their objectives, providing advice on work methods and service/business development techniques.
- Manage complaints concerning transaction and retail banking services, ensuring their resolution improves client satisfaction.
- Develop and implement action plans with the Branch Manager, ensuring their successful execution and circulation of Client Experience Metrics survey results.
- Explain and enforce branch operating procedures, risk management, regulatory compliance, and client segmentation rules to your team.
- Collaborate with your team and other units to complete various mandates, analyses, and special projects, or supervise such activities.
As a Customer Service Manager, you will be part of a dynamic team that values inclusivity, agility, and empowerment. Our training programs are designed to help you master your role, and you will have access to colleagues with diverse expertise and experiences.
Requirements:- College diploma and four to six years of experience, depending on position level, or Bachelor's degree in a related field and one to six years of experience, depending on position level.
- Minimum 2 years of experience in personnel management and coaching.
- Mutual Fund Representative (MFR) title is mandatory.
- Experience in business development and customer service.
- Knowledge of financial products and services.
In addition to competitive compensation, you will be eligible for a wide range of flexible benefits to promote your wellbeing and that of your family, including health and wellness programs, flexible group insurance, a generous pension plan, and employee share ownership plan.
We're Putting People First:National Bank is a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives, and our core values of partnership, agility, and empowerment inspire us to create an inclusive and barrier-free workplace.
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