Current jobs related to Customer Service Leadership Role - SainteJulie, Quebec - National Bank

  • Customer Service Leadership Role

    1 week ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a skilled Customer Service Manager to join our team at National Bank. As a key member of our organization, you will be responsible for leading a team of representatives in providing exceptional client service and support.Key ResponsibilitiesGuide and coach the team in identifying clients' financial needs and promoting the Bank's...

  • Customer Service Manager

    4 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing a high-performing team of customer service representatives.Key ResponsibilitiesLead and manage a...

  • Customer Service Manager

    4 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing a high-performing team of customer service representatives.Key ResponsibilitiesLead and manage a...

  • Customer Service Manager

    4 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will enable you to make a positive impact on our clients' lives while driving business growth.Your Key...

  • Customer Service Manager

    4 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will enable you to make a positive impact on our clients' lives while driving business growth.Your Key...

  • Customer Service Manager

    4 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of representatives in providing exceptional customer service and ensuring that our clients receive the highest level of service.Key ResponsibilitiesLead and manage...

  • Customer Service Manager

    4 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of representatives in providing exceptional customer service and ensuring that our clients receive the highest level of service.Key ResponsibilitiesLead and manage...

  • Customer Service Manager

    3 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of representatives in providing exceptional customer service and ensuring that our clients receive the highest level of service.Key ResponsibilitiesLead and manage...

  • Customer Service Manager

    3 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of representatives in providing exceptional customer service and ensuring that our clients receive the highest level of service.Key ResponsibilitiesLead and manage...

  • Customer Service Manager

    1 month ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our transaction service employees to deliver exceptional client experiences. Your leadership skills will enable your team to grow professionally, while you will work closely with the Branch Manager to ensure the smooth...

  • Customer Service Manager

    4 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will help drive business growth, improve operational efficiency, and foster a positive work environment.Key...

  • Customer Service Manager

    4 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will help drive business growth, improve operational efficiency, and foster a positive work environment.Key...

  • Customer Service Manager

    3 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will help drive business growth, improve operational efficiency, and foster a positive work environment.Key...

  • Customer Service Manager

    3 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will help drive business growth, improve operational efficiency, and foster a positive work environment.Key...

  • Customer Service Manager

    1 month ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our transaction service employees to make a positive impact in people's lives. Your leadership skills will enable your team to grow professionally, while ensuring the smooth operation of our branch.Key Responsibilities:Guide...

  • Customer Service Manager

    1 month ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our transaction service employees to make a positive impact in people's lives. Your leadership skills will enable your team to grow professionally, while ensuring the smooth operation of our branch.Key Responsibilities:Guide...

  • Customer Service Manager

    4 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will help drive business growth, improve operational efficiency, and foster a positive work environment.Key...

  • Customer Service Manager

    3 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will help drive business growth, improve operational efficiency, and foster a positive work environment.Key...

  • Customer Service Manager

    1 month ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will help drive business growth, improve operational efficiency, and foster a positive work environment.Key...

  • Customer Service Manager

    1 month ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will help drive business growth, improve operational efficiency, and foster a positive work environment.Key...

Customer Service Leadership Role

2 months ago

SainteJulie, Quebec, Canada National Bank Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will play a key leadership role in supporting and guiding our transaction service employees to deliver exceptional customer experiences.

Key Responsibilities
  • Guide and coach a team of representatives in identifying clients' financial needs and promoting the Bank's products and services.
  • Support your team in achieving their objectives and provide advice on work methods and service/business development techniques.
  • Manage complaints concerning transaction and retail banking services, ensuring their resolution improves client satisfaction.
  • Develop and implement action plans with the Branch Manager to improve client experience metrics.
  • Explain and enforce rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance, and branch operating procedures.
  • Work with your team and other units to complete various mandates, analyses, and special projects.
Requirements
  • College diploma and four to six years of experience, depending on position level, or Bachelor's degree in a related field and one to six years of experience.
  • Minimum 2 years experience in personnel management and coaching.
  • Mutual Fund Representative (MFR) title mandatory.
  • Experience in business development and customer service.
  • Knowledge of financial products and services.
What We Offer
  • Competitive compensation package.
  • Flexible benefits to promote your wellbeing and that of your family.
  • Opportunities for professional growth and development.
  • A dynamic work environment and cutting-edge collaboration tools.