Customer Service Manager

4 days ago

SainteJulie, Quebec, Canada National Bank Full time
Job Title: Customer Service Manager

As a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will help drive business growth, improve operational efficiency, and foster a positive work environment.

Key Responsibilities:
  • Guide and coach the team in identifying clients' financial needs and promoting Bank products and services.
  • Support the team in achieving their objectives, providing advice on work methods and service development techniques.
  • Manage complaints concerning transaction and retail banking services, ensuring their resolution improves client satisfaction.
  • Develop and implement action plans with the Branch Manager, ensuring their successful execution and circulation of Client Experience Metrics survey results.
  • Explain and enforce client segmentation, referrals, transaction execution, risk management, regulatory compliance, and branch operating procedures to the team.
Requirements:
  • College diploma and four to six years of experience, depending on position level, or Bachelor's degree in a related field and one to six years of experience, depending on position level.
  • Minimum 2 years experience in personnel management and coaching.
  • Mutual Fund Representative (MFR) title mandatory.
  • Experience in business development and customer service.
  • Knowledge of financial products and services.
What We Offer:
  • Competitive compensation and a wide range of flexible benefits to promote your wellbeing and that of your family.
  • Opportunities for professional growth and development.
  • A dynamic work environment and cutting-edge collaboration tools.
  • A commitment to diversity, equity, and inclusion.
About Us:

National Bank is a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. We want to offer an accessible, barrier-free workplace to all employees and welcome all candidates who share our values of partnership, agility, and empowerment.

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