Customer Service Manager

1 month ago

SainteJulie, Quebec, Canada National Bank Full time
Job Title: Customer Service Manager

As a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will help drive business growth, improve operational efficiency, and foster a positive work environment.

Key Responsibilities:
  • Guide and coach the team in identifying clients' financial needs and promoting Bank products and services.
  • Support the team in achieving their objectives, providing advice on work methods and service development techniques.
  • Manage complaints concerning transaction and retail banking services, ensuring their resolution improves client satisfaction.
  • Develop and implement action plans with the Branch Manager, ensuring their successful execution and circulation of Client Experience Metrics survey results.
  • Explain and enforce client segmentation, referrals, transaction execution, risk management, regulatory compliance, and branch operating procedures to the team.
Requirements:
  • College diploma and four to six years of experience, depending on position level, or Bachelor's degree in a related field and one to six years of experience, depending on position level.
  • Minimum 2 years experience in personnel management and coaching.
  • Mutual Fund Representative (MFR) title mandatory.
  • Experience in business development and customer service.
  • Knowledge of financial products and services.
What We Offer:
  • Competitive compensation and a wide range of flexible benefits to promote your wellbeing and that of your family.
  • Opportunities for professional growth and development.
  • A dynamic work environment and cutting-edge collaboration tools.
  • A commitment to diversity, equity, and inclusion.
About Us:

National Bank is a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. We want to offer an accessible, barrier-free workplace to all employees and welcome all candidates who share our values of partnership, agility, and empowerment.

  • Customer Service Manager

    3 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of representatives in providing exceptional customer service and ensuring that our clients receive the highest level of service.Key ResponsibilitiesLead and manage...

  • Customer Service Manager

    3 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of representatives in providing exceptional customer service and ensuring that our clients receive the highest level of service.Key ResponsibilitiesLead and manage...

  • Customer Service Manager

    3 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    3 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...

  • Customer Service Manager

    1 month ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing a high-performing team of customer service representatives.Key ResponsibilitiesLead and manage a...

  • Customer Service Manager

    1 month ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing a high-performing team of customer service representatives.Key ResponsibilitiesLead and manage a...

  • Customer Service Manager

    4 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will enable you to make a positive impact on our clients' lives while driving business growth.Your Key...

  • Customer Service Manager

    4 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will enable you to make a positive impact on our clients' lives while driving business growth.Your Key...

  • Customer Service Manager

    4 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will help drive business growth, improve operational efficiency, and foster a positive work environment.Key...

  • Customer Service Manager

    4 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will help drive business growth, improve operational efficiency, and foster a positive work environment.Key...

  • Customer Service Manager

    4 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will help drive business growth, improve operational efficiency, and foster a positive work environment.Key...

  • Customer Service Manager

    3 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our transaction service employees to make a positive impact in people's lives. You will work closely with the Branch Manager to ensure the smooth operation of your branch and provide coaching and guidance to your team...

  • Customer Service Manager

    3 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job SummaryAs a Customer Service Manager at National Bank, you will be responsible for leading a team of representatives in providing exceptional customer service and promoting the Bank's products and services. You will work closely with the Branch Manager to ensure the smooth operation of the branch and provide coaching and guidance to your team members....

  • Customer Service Manager

    2 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerJob Summary: We are seeking a Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for supporting and helping transaction service employees make a positive impact in people's lives while also enabling your team to grow professionally.Key Responsibilities:•...

  • Customer Service Manager

    4 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will help drive business growth, improve operational efficiency, and foster a positive work environment.Key...

  • Customer Service Manager

    4 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will help drive business growth, improve operational efficiency, and foster a positive work environment.Key...

  • Customer Service Manager

    2 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job SummaryAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding a team of representatives to deliver exceptional client experiences. Your leadership skills will be essential in helping the Branch Manager ensure the smooth operation of the branch, while also fostering a positive and inclusive work environment.Key...

  • Customer Service Manager

    2 weeks ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    Job SummaryAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our transaction service employees to deliver exceptional client experiences. You will be responsible for coaching and mentoring your team to identify clients' financial needs, promote the Bank's products and services, and refer clients to the right...

  • Customer Service Director

    3 days ago

    Sainte-Julie, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled Customer Service Manager to join our team at National Bank. The ideal candidate will have a proven track record in customer service and leadership, with the ability to motivate and guide a team to achieve exceptional results.Key Responsibilities:Lead a team of customer service representatives to deliver...

  • Customer Service Representative

    2 weeks ago

    Sainte-Julie, Quebec, Canada Maxi Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Maxi. As a Customer Service Representative, you will be the face of our company, providing excellent customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide exceptional customer service, responding to customer inquiries and...