Customer Service Manager

2 months ago

SainteJulie, Quebec, Canada National Bank Full time
About the Role

As a Customer Service Manager at National Bank, you will play a pivotal role in supporting and empowering our transaction service employees to make a positive impact in people's lives. You will be responsible for guiding and coaching your team to achieve their objectives, while also ensuring the smooth operation of your branch.

Key Responsibilities:

  • Guide and coach the team of representatives in identifying clients' financial needs and promoting the Bank's products and services.
  • Support your team in achieving their objectives, providing advice on work methods and service/business development techniques.
  • Ensure the branch's operational activities are carried out efficiently and effectively.
  • Build loyalty by maintaining close relationships with clients and offering them quality service.
  • Manage complaints concerning transaction and retail banking services, ensuring their resolution improves client satisfaction.
  • Develop and implement action plans with the Branch Manager, ensuring their successful execution and circulation of results.
  • Explain and enforce rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance, and branch operating procedures.
  • Work with your team and other units to complete various mandates, analyses, and special projects, or supervise such activities.

Requirements:

  • College diploma and four to six years of experience, depending on position level, or Bachelor's degree in a related field and one to six years of experience, depending on position level.
  • Minimum 2 years experience in personnel management and coaching.
  • Mutual Fund Representative (MFR) title mandatory.
  • Experience in business development and customer service.
  • Knowledge of financial products and services.

What We Offer:

  • Competitive compensation.
  • A wide range of flexible benefits to promote your wellbeing and that of your family.
  • A dynamic work environment and cutting-edge collaboration tools.
  • Regular feedback and ongoing communication.
  • A barrier-free workplace that is accessible to all employees.

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