Branch Manager

2 months ago

SainteJulie, Quebec, Canada National Bank Full time
About the Role

As a Customer Service Manager at National Bank, you will play a pivotal role in supporting and empowering our transaction service employees to deliver exceptional customer experiences. You will work closely with the Branch Manager to ensure seamless branch operations and foster a positive work environment.

Key Responsibilities
  • Team Guidance and Coaching: Provide guidance and coaching to the team of representatives to identify clients' financial needs and promote Bank products and services.
  • Operational Efficiency: Ensure the branch's operational activities are carried out efficiently, and support the team in achieving their objectives.
  • Client Loyalty: Build loyalty by maintaining close relationships with clients and offering them quality service.
  • Complaint Management: Manage complaints concerning transaction and retail banking services, and develop an action plan with the Branch Manager to improve client satisfaction.
  • Training and Development: Explain rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance, and branch operating procedures to the team.
Requirements
  • Education: College diploma and four to six years of experience, or Bachelor's degree in a related field and one to six years of experience.
  • Experience: Minimum 2 years experience in personnel management and coaching, with a Mutual Fund Representative (MFR) title.
  • Skills: Experience in business development and customer service, knowledge of financial products and services.
What We Offer
  • Competitive Compensation: A comprehensive compensation package that rewards your skills and experience.
  • Flexible Benefits: A range of flexible benefits to promote your wellbeing and that of your family, including health and wellness programs, group insurance, pension plan, and more.
  • Dynamic Work Environment: A dynamic work environment that fosters a positive employee experience, with cutting-edge collaboration tools and opportunities for growth and development.

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