Customer Service Manager
2 months ago
As a Customer Service Manager at National Bank, you will play a pivotal role in supporting and empowering our transaction service employees to deliver exceptional customer experiences. You will work closely with the Branch Manager to ensure seamless branch operations and foster a positive work environment.
Key Responsibilities- Team Guidance and Coaching: Provide guidance and coaching to the team of representatives to identify clients' financial needs and promote Bank products and services.
- Operational Efficiency: Ensure the branch's operational activities are carried out efficiently, and support the team in achieving their objectives.
- Client Loyalty: Build loyalty by maintaining close relationships with clients and offering them quality service.
- Complaint Management: Manage complaints concerning transaction and retail banking services, and develop an action plan with the Branch Manager to improve client satisfaction.
- Training and Development: Explain rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance, and branch operating procedures to the team.
- Education: College diploma and four to six years of experience, depending on position level, or Bachelor's degree in a related field and one to six years of experience, depending on position level.
- Experience: Minimum 2 years experience in personnel management and coaching, with a Mutual Fund Representative (MFR) title.
- Skills: Experience in business development and customer service, knowledge of financial products and services.
- Competitive Compensation: A comprehensive compensation package that rewards your skills and experience.
- Flexible Benefits: A range of flexible benefits to promote your wellbeing and that of your family, including health and wellness programs, group insurance, pension plan, and more.
- Dynamic Work Environment: A dynamic work environment that fosters a positive employee experience, with cutting-edge collaboration tools and opportunities for growth and development.
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Customer Service Manager
1 month ago
Sainte-Julie, Quebec, Canada National Bank Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...
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Customer Service Manager
1 month ago
Sainte-Julie, Quebec, Canada National Bank Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...
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Customer Service Manager
4 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of representatives in providing exceptional customer service and ensuring that our clients receive the highest level of service.Key ResponsibilitiesLead and manage...
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Customer Service Manager
4 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of representatives in providing exceptional customer service and ensuring that our clients receive the highest level of service.Key ResponsibilitiesLead and manage...
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Customer Service Manager
2 months ago
Sainte-Julie, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch team, you will be responsible for leading a team of customer service representatives and ensuring that our clients receive exceptional service.Key ResponsibilitiesLead and manage a team of customer service...
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Customer Service Manager
2 months ago
Sainte-Julie, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch team, you will be responsible for leading a team of customer service representatives and ensuring that our clients receive exceptional service.Key ResponsibilitiesLead and manage a team of customer service...
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Customer Service Manager
2 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of representatives in providing exceptional customer service and ensuring that our clients receive the highest level of service.Key ResponsibilitiesLead and manage...
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Customer Service Manager
2 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of representatives in providing exceptional customer service and ensuring that our clients receive the highest level of service.Key ResponsibilitiesLead and manage...
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Customer Service Manager
2 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...
-
Customer Service Manager
2 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and manage a...
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Customer Service Manager
4 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing a high-performing team of customer service representatives.Key ResponsibilitiesLead and manage a...
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Customer Service Manager
4 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing a high-performing team of customer service representatives.Key ResponsibilitiesLead and manage a...
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Customer Service Manager
3 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeJob Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will enable you to make a positive impact on our clients' lives while driving business growth.Your Key...
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Customer Service Manager
3 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeJob Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will enable you to make a positive impact on our clients' lives while driving business growth.Your Key...
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Customer Service Manager
4 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeJob Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will enable you to make a positive impact on our clients' lives while driving business growth.Your Key...
-
Customer Service Manager
4 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeJob Title: Customer Service ManagerAs a Customer Service Manager at National Bank, you will play a key role in supporting and guiding our team of representatives to deliver exceptional client experiences. Your leadership skills and expertise will enable you to make a positive impact on our clients' lives while driving business growth.Your Key...
-
Customer Service Manager
2 months ago
Sainte-Julie, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch, you will be responsible for leading a team of representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and coach a team of representatives to achieve their...
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Customer Service Manager
2 months ago
Sainte-Julie, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch, you will be responsible for leading a team of representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and coach a team of representatives to achieve their...
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Customer Service Manager
4 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch, you will be responsible for leading a team of representatives in providing exceptional customer service and promoting the Bank's products and services.Key Responsibilities:Guide and...
-
Customer Service Manager
4 weeks ago
Sainte-Julie, Quebec, Canada National Bank Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch, you will be responsible for leading a team of representatives in providing exceptional customer service and promoting the Bank's products and services.Key Responsibilities:Guide and...
