Customer Service Manager

2 months ago

SainteJulie, Quebec, Canada National Bank Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a key member of our branch, you will be responsible for leading a team of representatives and ensuring that our customers receive exceptional service.

Key Responsibilities

  • Lead and coach a team of representatives to achieve their objectives and provide excellent customer service.
  • Develop and implement strategies to promote our products and services and drive business growth.
  • Manage complaints and issues related to transaction and retail banking services.
  • Collaborate with the Branch Manager to develop and implement action plans to improve customer satisfaction.
  • Ensure that all team members are trained and equipped to provide high-quality service and meet regulatory requirements.

Requirements

  • College diploma and four to six years of experience in a related field, or equivalent combination of education and experience.
  • Minimum two years of experience in personnel management and coaching.
  • Mutual Fund Representative (MFR) title is mandatory.
  • Experience in business development and customer service is an asset.

What We Offer

  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.
  • Access to cutting-edge technology and tools.

About Us

National Bank is a leading financial institution committed to providing exceptional service to our customers. We value our employees and offer a range of benefits and opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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