Claims Manager

4 weeks ago


Vancouver, British Columbia, Canada City of Vancouver Full time
Job Title: Claims Manager

Job Summary:

The City of Vancouver is seeking a highly skilled Claims Manager to join our team. As a Claims Manager, you will be responsible for managing all lines of business claims and subrogation for the City, ensuring effective claims management processes are in place to minimize financial losses and mitigate risks.

Key Responsibilities:

  • Supervise and provide mentoring to staff on significant or complex claims.
  • Provide advice and assistance to staff on an ongoing basis and carry out routine feedback on files to ensure procedures, investigations, and an appropriate determination of the City's legal liability and quantum of damages are documented.
  • Collaborate with the Law Department on key decisions within the authority of claims managers and provide assistance to the Law Department on all aspects of files.
  • Analyze and provide insight into loss trends for frequency, severity, and types of claims, and recommend procedural or other loss control measures or changes as appropriate.
  • Monitor the insurance industry to remain abreast of changing claim trends or changing legal precedent.
  • Develop and continually strive to improve claims handling policies and procedures and provide training to applicable staff.

Requirements:

  • Bachelor's degree in Business, Management, Risk Management, or a related discipline.
  • Fellow Chartered Insurance Professional (FCIP) designation, Chartered Insurance Professional (CIP) designation, and/or Canadian Risk Management (CRM) certification preferred.
  • Extensive experience directly related to claims management within a large and complex organization.

Working at the City of Vancouver:

The City of Vancouver is committed to becoming a City of Reconciliation and is working towards being the greenest city in the world. We consistently rank as one of the world's most liveable cities and are named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers.


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