Claims Manager

3 weeks ago


Vancouver, British Columbia, Canada City of Vancouver Full time
Job Title: Claims Manager

The City of Vancouver is seeking a highly skilled Claims Manager to join our team. As a Claims Manager, you will be responsible for managing all lines of business claims and subrogation for the City, ensuring effective claims management processes are in place to minimize financial losses and mitigate risks.

Main Responsibilities:

  • Supervise and mentor staff on significant or complex claims.
  • Provide advice and assistance to staff on an ongoing basis and carry out routine feedback on files to ensure procedures, investigations, and an appropriate determination of the City's legal liability and quantum of damages are documented.
  • Provide advice and assistance to City Departments/Boards/Council on liability claims-related matters.
  • Provide training for City staff on the preservation of evidence, procedures in the event of an accident/incident resulting in injury or property damage.
  • Collaborate with the Law Department on key decisions within the authority of claims managers and provide assistance to the Law Department on all aspects of files.
  • Analyze and provide insight into loss trends for frequency, severity, and types of claims and recommend procedural or other loss control measures or changes as appropriate.
  • Monitor the insurance industry to remain abreast of changing claim trends or changing legal precedent.
  • Provide statistical and trending reports for departments and City Leadership Team as required.
  • Develop and continually strive to improve claims handling policies and procedures and provide training to applicable staff.
  • Where claimants and/or their appointed representatives dispute the Claims Specialists' decision on liability and/or quantum of damages, the incumbent carries out a full review of the claim and acts as the City's representative in the negotiation/valuation process.
  • Act as the City's representative for claims filed with the Civil Resolution Tribunal.
  • Perform personnel-related duties, including but not limited to: timekeeping and attendance management for staff, performance objective setting for staff through the City's performance development program, disciplinary action where appropriate, and ensure appropriate documentation is in place.
  • Participate in grievances or the dismissal process as required.
  • Staff training and development for Claims Specialists.
  • Has settlement authority for claims up to $10,000.00.
  • Other duties/responsibilities as assigned.

Requirements:

  • Bachelor's degree in Business, Management, Risk Management, or related discipline.
  • Fellow Chartered Insurance Professional (FCIP) designation, Chartered Insurance Professional (CIP) Designation, and/or Canadian Risk Management (CRM) certification preferred.
  • Extensive experience directly related to claims management within a large and complex organization.
  • Thorough knowledge of the principles and best practices of claims management.
  • Thorough knowledge of liability determination and valuation methodologies, procedures, and terminology.
  • Strong analytical skills.
  • Ability to work independently.
  • Ability to establish and maintain positive relationships with management and staff at every level throughout the organization.
  • Superior communication skills (oral, written, and presentation).
  • Superior negotiating skills.
  • Ability to prioritize workload within tight timelines.
  • Ability to analyze claims experience and make appropriate recommendations on reserves.
  • Strong organizational skills.
  • Strong supervisory and mentoring skills.
  • Demonstrated ability to manage, coach, and motivate staff.
  • Thorough knowledge of applicable legal precedent, legislated protections, and regulatory requirements.
  • Ability to make timely decisions on a wide variety and complexity of claims issues.
  • Ability to perform technical analysis on historical claims data and to present them concisely and professionally at an executive level.
  • Ability to thrive under pressure, handle multiple tasks, and changing priorities within tight time frames.
  • Ability to make risk assessments and valuation judgments.
  • Strong organizational skills and the ability to establish systems and set priorities.
  • Ability to maintain organized, well-documented records.
  • Ability to work well within a team environment.
  • Police record and credit record checks required.

Working Conditions:

The City of Vancouver has a Flexible Work Program, which allows staff to work remotely 1-4 days a week from locations that are a daily commutable distance from their work at a City worksite. This position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Office of the City Manager (1010)

Affiliation: Exempt

Employment Type: Regular Full Time

Salary Information: Pay Grade RNG-091: $111139 to $138924 per annum

Application Close: November 8, 2024


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