Claims Adjuster 2
4 weeks ago
Job Overview
The Claims Adjuster 2, Property contributes to Wawanesa's goals of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of moderate to high complexity property claims. This role is responsible for applying and explaining policy coverages and documenting claim files. The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion.
Key Responsibilities
- Provide direction and support to our members throughout the claims process by delivering exceptional service with empathy.
- Ensure timely and proactive communication through various channels, effectively addressing inquiries in a timely and professional manner.
- Adjust property claims of moderate to high complexity, ensuring accurate and fair outcomes.
- Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
- Establish timely and accurate loss and expense reserves through the life of the claim, evaluating relevant information from various sources.
- Conduct comprehensive investigations to determine coverages and liability, adhering to Wawanesa's adjusting guidelines and recognizing when to engage internal and external resources.
- Coordinate and manage services with vendors and service providers, such as appraisers, independent adjusters, and contractors.
- Negotiate and convey claim settlements within authority limits, communicating claim decisions promptly and effectively.
- Maintain an effective diary system and document claim file activities in accordance with established procedures.
- Demonstrate knowledge and understanding of policy coverages, complying with regional regulatory and licensing requirements.
- Support CAT plans as necessary, including assisting on claims outside of your service area.
Qualifications
- Exceptional customer service skills, demonstrating empathy and concern for member satisfaction.
- 1-2 years of insurance adjusting or equivalent experience.
- Post-secondary degree is preferred.
- Working toward Chartered Insurance Professional (CIP) designation and where required, dedicated to reach the proper licensing requirements.
- Experience utilizing computer technology, such as Microsoft Office, email, Web-enabled applications, and database software.
- Excellent communication, investigative, and analytical skills.
- Strong problem-solving and critical thinking skills, with the ability to draw valid conclusions and effectively communicate them.
- Detail-oriented with a high degree of accuracy regarding data entry.
- Excellent time management and organizational skills, with the ability to prioritize in a fast-paced environment.
- Good negotiation, decision-making, and critical thinking skills, with a willingness to improve.
- Strong teamwork skills, with the ability to collaborate with others.
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