Auto Claims Advisor/Adjuster

1 month ago


Ottawa, Ontario, Canada Aviva Full time
Job Description

We are seeking a skilled Auto Claims Advisor/Adjuster to join our team at Aviva Canada. As an essential member of our Auto Claims team, you will be responsible for guiding customers through the claims process with empathy and expertise.

Key Responsibilities
  • Investigate auto collision claims, identify key issues, and develop effective solutions to meet customer needs
  • Provide exceptional customer service, ensuring a positive experience throughout the claims process
  • Analyze data, assess damages, and make informed decisions on claim resolutions
  • Collaborate with internal stakeholders to ensure seamless communication and efficient resolution of claims
  • Stay up-to-date with industry developments, best practices, and regulatory requirements to maintain expert knowledge
Requirements
  • 1-2 years of experience in Auto Claims Adjusting or a related field
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Bilingualism (French and English) is an asset
  • Ability to work in a fast-paced environment, prioritizing tasks, and managing multiple deadlines
  • Strong analytical and problem-solving skills, with attention to detail and accuracy
What We Offer
  • A competitive salary range of $65,000 - $80,000 per annum, based on experience
  • Ongoing training and professional development opportunities to enhance your skills and expertise
  • A dynamic and inclusive work environment, with regular social events and team-building activities
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off
  • The opportunity to work with a leading insurance company, dedicated to delivering exceptional customer experiences

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