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Financial Risk Management Advisor
2 months ago
Evolving Care Solutions seeks a highly skilled Financial Risk Management Advisor to join our team.
About the Role:This is an exciting opportunity for a motivated professional to contribute to the overall success of our ScotiaHelps CARE Team in ensuring specific individual goals, plans, and initiatives are executed and delivered in support of our business strategies and objectives.
The ideal candidate will have prior experience in a customer-facing role such as Contact Centre, Collections, Branch, or product management, with strong verbal and written communication skills. Proficiency in Microsoft operating systems, including Word, Excel, Outlook, and the Internet, is essential.
Key Responsibilities:- Rehabilitate or minimize losses from customers using all available methods, including negotiation for payment and, if appropriate, Customer Assistance Tool.
- Treat each customer fairly and appropriately while seeking the best solution for the customer and the Bank, carefully considering their current and future financial situation and total bank relationship, bank policies, and authority levels and limits.
- Administer Mortgage Property Insurance Claims, Disaster Relief solutions, Estate files, Branch lines, lien/legal notifications, CFI/WOR inquiries.
- Ability to effectively address Estate Representatives, branch, and/or client inquiries, concerns, or complaints and provide a timely and accurate resolution to the full satisfaction of all parties involved.
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additionally, we provide excellent benefits, including health, dental, and vision coverage, as well as a comprehensive pension plan.
Working Conditions:This is a standard office-based environment with a 37.5-hour workweek, Monday to Friday, from 8:00 AM – 6:00 PM EST. The location is flexible, with options in Scarborough and Ottawa.