Risk Management and Compliance Advisor

1 week ago

Ottawa, Ontario, Canada Evolvingcarenj Full time
Job Description

We are seeking a highly skilled Risk Management and Compliance Advisor to join our team at Evolvingcarenj.

About the Role

This is a dynamic position that requires a strong understanding of regulatory requirements, risk management principles, and compliance procedures. As a key member of our team, you will be responsible for ensuring that all business activities are conducted in accordance with governing regulations, internal policies, and procedures.

Key Responsibilities
  • Contribute to the overall success of the ScotiaHelps Care Team by executing specific individual goals, plans, and initiatives in support of the team's business strategies and objectives.
  • Administer Mortgage Property Insurance Claims, Disaster Relief solutions, Estate files, Branch lines, lien/legal notifications, CFI/WOR inquiries, and effectively address Estate Representatives, branch, and/or client inquiries, concerns, or complaints.
  • Maintain assigned workload within established Service Level Agreements and manage Inbound phone lines and account queues cleared.
  • Excellent oral and written communication skills with customers and internal partners via email and phone.
Requirements

To succeed in this role, you will need:

  • A minimum High School Diploma.
  • Prior work experience in a customer-facing role such as Contact Centre, Collections, Branch, or product management.
  • Strong verbal and written communication skills.
  • English is required, French is an asset.
  • Experience with Microsoft operating systems, including Word, Excel, Outlook, and the Internet.
  • Sound knowledge of the Bank's retail products, services, collection policy, procedures, and bank systems.
Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, depending on location and experience. Benefits include health, dental, and vision insurance, as well as a comprehensive retirement plan.

Location

This role is based in Scarborough, ON, with opportunities to work from home. We are committed to creating a diverse and inclusive workplace culture.

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